Return Policy

TheOnlineCPAPStore will accept returns on any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued. Shipping costs are not refundable. Please note that sleep therapy products are highly personal and any product that has been opened cannot be returned. This includes all CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers even if there are no hours of usage placed on the machine. Bedding products (bed pillows, pillow cases, mattress covers, etc.) cannot be returned.

All returns require a Return Merchandise Authorization number (RMA number). The easiest way to request an RMA number is by completing our online contact form. Once an RMA has been received, products must be returned within 14 days. Make sure that the RMA number is clearly written on the package. Return the item in its original packaging and original condition.

Returned items should be sent after receiving authorization to:
The Online CPAP Store
Attn. Returns Department
1900 Ridge Rd Warehouse # 129
West Seneca, NY 14224

Once your return is received, TheOnlineCPAPStore will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued.

TheOnlineCPAPStore will accept returns on merchandise sold that have manufacturing defects. If you believe the product you purchased has a manufacturer's defect or was damaged in shipping, please contact us for troubleshooting. A RMA number and pre-paid shipping label will be issued if necessary. Once we have received the product and confirmed the manufacturer's defect, we will send a replacement.

All of our products are new and direct from the manufacturer. We do not sell used or refurbished equipment.

WARRANTY

CPAP masks carry a 90 day manufacturer warranty against defects and most CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers carry a 2 year manufacturer warranty against defects from the date of purchase. If you believe the product you purchased has a manufacturer's defect please contact us for troubleshooting. A RMA number and pre-paid shipping label will be issued if necessary. Once we have received the product and confirmed the manufacturer's defect, we will send a replacement. Any misuse of the equipment may void the manufacturer's warranty. All warranty decisions are made solely by the manufacturer.